Privacy Policy
PRIVACY POLICY
ARTICLE 1 – PERSONAL INFORMATION COLLECTED
When you make a purchase from our store, as part of the buying and selling process, we collect the personal information you provide us, such as your name, address, and email address.
When you browse our store, we also automatically receive your computer’s Internet protocol (IP) address, which allows us to gain more details about the browser and operating system you are using.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.
ARTICLE 2 – CONSENT
How do you obtain my consent?
When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange for delivery, or return a purchase, we assume that you consent to our collecting and using your information for that specific purpose only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your explicit consent or provide you with an opportunity to decline.
How can I withdraw my consent?
If, after giving your consent, you change your mind and no longer consent to us contacting you or collecting your information, you can notify us by contacting us at support@silkhair.ch.
ARTICLE 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Sale and Use.
ARTICLE 4 – SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our services and products to you.
Your data is stored in Shopify's data storage system, databases, and the general Shopify application. Your data is kept on a secure server protected by a firewall.
Payment:
If you make your purchase through a direct payment gateway, then Shopify will store your credit card information. This information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction information is stored only as long as necessary to complete your order. Once your order is completed, the purchase transaction information is deleted.
All direct payment gateways comply with the PCI-DSS standard, which is managed by the PCI Security Standards Council, a joint effort of companies such as Visa, MasterCard, American Express, and Discover.
The requirements of the PCI-DSS standard ensure the secure handling of credit card information by our store and its service providers.
For more information, please refer to Shopify's Terms of Service here or the Privacy Policy here.
ARTICLE 5 – SERVICES PROVIDED BY THIRD PARTIES
In general, the third-party providers we use will only collect and use your information to the extent necessary to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.
For these providers, we recommend that you read their privacy policies carefully so you can understand how they will handle your personal information.
Keep in mind that some providers may be located or have facilities in a different jurisdiction than either you or us. Therefore, if you choose to proceed with a transaction that involves the services of a third-party provider, your information may be subject to the laws of the jurisdiction in which that provider is located or the jurisdiction in which their facilities are located.
For example, if you are located in Canada and your transaction is processed by a payment gateway based in the United States, the information pertaining to you that was used to complete the transaction may be disclosed under United States legislation, including the Patriot Act.
Once you leave our store's site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms and Conditions.
ARTICLE 6 – SECURITY
To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misappropriated, accessed, disclosed, altered, or destroyed inappropriately.
If you provide us with your credit card information, it will be encrypted using SSL security protocol and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we comply with all PCI-DSS requirements and implement additional standards generally recognized by the industry.
COOKIES
Here is a list of cookies we use. We have listed them here so you can choose whether or not to allow them.
_session_id: a unique session identifier that allows Shopify to store information about your session (referrer, landing page, etc.).
_shopify_visit: no data retained, persists for 30 minutes since the last visit. Used by our website provider's internal statistics tracking system to record the number of visits.
_shopify_uniq: no data retained, expires at midnight (based on the visitor's location) the next day. Calculates the number of visits to a store by a unique customer.
cart: a unique identifier, persists for 2 weeks, stores information related to your shopping cart.
_secure_session_id: a unique session identifier.
storefront_digest: a unique identifier, undefined if the store has a password; used to determine if the current visitor has access.
ARTICLE 7 – AGE OF CONSENT
By using this site, you declare that you are at least the age of majority in your state or province of residence and that you have given your consent for any minor under your care to use this website.
ARTICLE 8 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make changes to the content of this policy, we will notify you here that it has been updated, so you know what information we collect, how we use it, and under what circumstances we disclose it, if applicable.
If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell you products.
QUESTIONS AND CONTACT INFORMATION
If you wish to: access, correct, modify, or delete any personal information we have about you, file a complaint, or if you simply want more information, contact our privacy compliance officer at support@silkhair.ch.